1. All of our goods will be tested by 100% before shipment.
2. Best after sale service, customer can follow their order
situation any time, no matter on product
line, warehouse or shipment. SERVICES Tel: 86-21-6219 7977 Time: 9:00
a.m.- 6:00 p.m. (Beijing
time)
A. If Slight problem, Please send the proof to our After-Sales
Department, we will reply within two
days
B. If Serious problem, We will dispatch our Quality and Problems
Appraisers to make a
confirmation, or Have a negotiation of the compensation and sign agreements, or Our
After-Sales
Department will perform the duties as the agreements
3. More than 10years experience in exporting to make your order
more smooth.
FAQ
1. Q: What is our factory product range?
A:1) Kitchen Sink, Ceramic Basin, Ceramic Toilet, Urinal, Bidet,
etc.
2) Fitting of Sanitary Ware.
2. Q: How to order?
A: Please send us your purchase order by Email or Fax, or you can
ask us to send you Proforma Invoice for
your order. We need to know the following information for your
order:
1) Product information: Quantity, Specification (size, material,
color, logo and packing requirement), Artwork
or Sample will be the best.
2) Delivery time required.
3) Shipping information: Company name, Address, Phone number,
Destination seaport/airport.
4) Forwarder's contact details if there is any in China.
3. Q: How long and how to get sample from us ?
A:1) If you need some sample to text, we can make as per your
request. You should pay for the
transportation freight of samples and sample cost,while the sample
cost can be refundable if order is
confirmed and QTY goes up to one container.
2) Lead time for making sample: 3-5 days
3) The transportation freight of samples: the freight depends on
the weight and packing size and your area.
4. Q: What is the payment terms for sample cost and order amount?
A:For sample, we accept the payment sent by T/T, for orders, we can
accept T/T or L/C.
5. Q: What is the whole process for doing business with us ?
A:1) First, please provide details of the products you need we
quote for you.
2) If price is acceptable and client need sample, we provide
Proforma Invoice for client to arrange payment
for sample.
3) If client approve sample and require for bulk production for
order, we will provide Proforma Invoice for
client, and we will arrange to produce at once when we get 30%
deposit.
4) We will send photos of all goods, packing, details, and B/L copy
for client after goods are finished. We
will arrange shipment and provide original B/L when the client pay
the balance.
